University of Buffalo - Campus Dining & Shops
  • 05-Sep-2019 to 04-Nov-2019 (EST)
  • Campus Catering
  • Amherst, NY, USA
  • DOE
  • Salary
  • Full Time

Full Time with Generous Benefits Package

Job Title: Assistant Manager, Catering

Department: Catering

Reports To: General Manager of Catering

FLSA Status: Full-Time, Exempt

Position Summary:

Oversees front of house catering operation.                                                    

Expected Hours of Work:

This is a full time position in our catering and concessions operations (Three Pillars Catering) which operates based on the customers' needs which can be 24 hours a day, 365 days a year.  The position primarily works a varying schedule from week to week and will include weekends, evenings, and late night hours.  The position requires a minimum of 40 hours per week in Summer, minimum of 45 hours a week during the school year, and scheduled shifts can vary in length. This position will be considered a exempt salaried position.

Essential Functions:

Catering Operation 90%

  • Manages the day-to-day operations of the Catering Department
  • Enforces high standards of facility and equipment cleaning and sanitation
  • Ensures that ServSafe and the New York State Department of Health    regulations for HACCP and Food Safety are followed.
  • Completes Banquet Event Order (BEO) process from distribution to event end
  • Adheres to established purchasing programs
  • Ensures stringent inventory and security controls
  •  Accurate preparation of, inventory, payroll, and other financial and operational statements as assigned
  • Performs event follow up activities with guests to insure total satisfaction with food and service
  • Promptly responds to guests comments, suggests and complaints
  • Conducts thorough Event Pre-service meeting
  • Enforces accurate cash handling and stringent money controls
  • Facilitates the productivity and efficient use of all food, labor and other controllable resources
  • Completes various administrative paperwork within set timelines
  • Takes initiative to complete tasks and solve problems without specific instruction
  • Proficient in all hourly positions with the ability to jump in and assist where needed
  • Other duties assigned by the General Manager of Catering

Supervision Responsibilities 10%

  • Participates in subordinate coaching, counseling and disciplinary procedures
  • Enforces union and student attendance
  • Responsible for training staff on standards
  • Responsible for department in General Manager of Catering's absence

Education and Training:

  • Associate's Degree or higher in food service or related field preferred

Desired Qualifications:

  • Minimum 3 years' experience in a high volume food service establishment, preferably in an upscale catering, banquet or resort operation
  • Exemplary customer service skills
  • Exceptional organizational, interpersonal, and communication skills
  • Good computer skills, including Microsoft Word, Excel and Vendor Purchasing/Inventory Programs
  • Ability to deal with emergency situations and customer complaints
  • Proficient knowledge of HACCP, food safety and sanitation standards
  • Ability to work independently
  • Valid driver's license and ability to drive a commercial truck
  • Be able to work a minimum of 45 hours per week, to include a variety of day, night, weekend and holiday shifts


Physical and Mental Demands:

  • The position is very active and the employee must be able to stand and walk for up to 8 hours
  • The employee is occasionally required to sit; climb or balance; stoop, bend, kneel, crouch or crawl
  • While performing the duties of the job, the employee is regularly required to talk and hear 
  • Specific vision abilities required by the job include close vision and ability to adjust focus
  • The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms
  • The employee must frequently lift, move, push and pull items weighing 25 lbs and occasionally lift and/or move items like cres carts (on wheels) weighing up to 50 lbs or more
  • The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures


Licensure/Certification: none required


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time without notice.


Employment offer is contingent on the completion of a satisfactory background check, completion of a satisfactory motor vehicle background check, satisfactory reference check, and successful completion of the company driving test. 

All qualified applicants will receive consideration for employment without regard to an individual's age, race, creed, color, religion, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, familial status, or domestic violence victim status.

University of Buffalo - Campus Dining & Shops
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