University of Buffalo - Campus Dining & Shops
  • 31-Jul-2018 to 29-Sep-2018 (EST)
  • Campus Catering
  • Amherst, NY, USA
  • Hourly
  • Full Time

Job Title: Catering Coordinator

Department: Catering

Reports To: General Manager of Catering

FLSA Status: Full-Time, Non-Exempt

Position Summary:

Responsible for administrative duties, sales, and customer service for Catering Department.  The Catering Coordinator is expected to provide excellent customer service and the ability to work in a high-pressure, fast paced environment.  The employee must be able to adjust quickly to changes, multi-task, have a strong ability to pay attention to detail, and must be able to maintain well documented, organized, accurate, and up to date files. 

Expected Hours of Work:

This is a Full-Time position in which days and hours of work will include Monday through Friday 9am-5pm or 8am-4pm.  Shifts may include weekends, evenings, and night hours during peak periods or for special events.  The position requires a minimum of 40 hours per week and may include overtime during peak periods.  This position will be considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek.  

Essential Functions:

Administrative, Sales, and Customer Service Responsibilities

  • Responsible for taking all delivery orders, billing each order, prepare delivery order sheets for distribution
  • Maintains pricing and portion standards
  • Establishes relationships with prospective and current clients to conduct business and needs of the clients
  • Updates event orders and maintain constant contact with clients
  • Perform general office administrative functions such as filing, answering phones, scheduling
  • Assists with planning, organization, and execution of all banquet functions
  • Greet clients and guests and respond to guests inquiries and requests in a timely, friendly, and efficient manner
  • Participates in and department meetings
  • Communicates well with others, a flexible team player
  • In absence of Sales Manager, will manage weddings and onsite contact for weddings booked
  • Completes diagrams for best execution of event
  • Establishes and adheres to timeline to conduct events efficiently
  • Responsible for ordering and communicating rental needs
  • Performs event follow up activities with guests to insure total satisfaction with food and service, and communicates any issues with Sales Manager and General Manager of Catering
  • Initiates and supports marketing initiatives
  • Proficient in all hourly positions with the ability to jump in and assist where needed

Other duties assigned by the Sales Manager and General Manager of Catering


 Education and Training:

  • Associate's Degree or higher in food service or related field preferred.

 Desired Qualifications:

  •  Minimum 2 years supervisory experience in a high volume catering, restaurant, or hotel operation
  • Ability to multi task effectively
  • Exemplary customer service skills
  • Exceptional organizational, interpersonal, and communication skills
  • Good computer skills, including Microsoft Word, Excel and Vendor Purchasing/Inventory Programs
  • Valid driver's license, clean driving record, and ability to drive a people mover (Van)
  • Must be able to work on flexible schedule, including weekends, nights, holidays, etc


Physical and Mental Demands:

  • The position is very active and the employee must be able to stand and walk for up to 8 hours. 
  • The employee is occasionally required to sit; climb or balance; stoop, bend, kneel, crouch or crawl.
  • While performing the duties of the job, the employee is regularly required to talk and hear. 
  • Specific vision abilities required by the job include close vision and ability to adjust focus.
  • The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms.
  • The employee must frequently lift, move, push and pull items weighing 25 lbs and occasionally lift and/or move items like cres carts (on wheels) weighing up to 50 lbs or more.
  • The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.


Licensure/Certification: none required.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time without notice.


Employment offer is contingent on the completion of a satisfactory background check, completion of a satisfactory motor vehicle background check, satisfactory reference check, and successful completion of the company driving test. 

All qualified applicants will receive consideration for employment without regard to an individual's age, race, creed, color, religion, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, familial status, or domestic violence victim status.

University of Buffalo - Campus Dining & Shops
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